CALCASIEU PARISH EMERGENCY 911

Complaints / Commendations

The Calcasieu Parish Communications District has developed a program designed to monitor professional conduct and ensure the overall integrity of the agency is upheld to the highest standard of professionalism. The Organizational Integrity program allows the community to voice their opinion concerning the manner in which your call was handled.

Complaint and Commendation Forms

The Calcasieu Parish Communications District is committed to providing the highest quality of public service to the community. In order to be responsive to community needs, it is necessary to have citizen input. Complaints or suggestions received by the agency will be screened to determine if it is a complaint against an employee (violation of rules and regulations) or a recommendation for improvement for the department at large (process improvement). Commendations received by the agency will be processed and forwarded to the individual in recognition of their service.

Commendation

The Calcasieu Parish Communications District is committed to the prevention, preparedness and protection of our institutions and community. If you had a positive experience involving any member of our agency and you would like to share with us, please fill out the form. We would love to hear from you! Your commendation of exceptional service provides the individuals that you acknowledge with a greater sense of pride, which increases morale and motivation.

Commendation Form (PDF)

Complaint

The Assistant Director will thoroughly review and investigate all complaints submitted to the agency. Allegations of criminal misconduct will be handled by law enforcement separately from the internal investigation. All investigation details are confidential, and the complainant will be kept informed of the status. Investigations typically conclude within 15 working days, though complex cases may take longer. At the end of the investigation, findings will be shared with both the employee and the complainant, classified as one of the following: Unfounded, Exonerated, Inconclusive, Sustained

Complaint Form (PDF)