When It's a Matter of Life or Death
911 Tips: What to do when you call
In an emergency
If someone is seriously hurt or in danger
- When you need help immediately
If someone is unconscious or not breathing
If there is a crime in progress
When you need the police, fire department, or an ambulance
To report a fire, medical emergency, or crime
If you witness a car accident with injuries
Stay calm – Take a deep breath and try to remain as composed as possible.
Listen for a dial tone – Make sure the phone is ready for dialing.
Dial 9-1-1 – On a push-button phone, press the numbers 9-1-1.
Press “Send” – If you are using a cell phone, press the “Send” or “Call” button after dialing.
Speak clearly – Do not nod your head; answer questions with “yes” or “no” out loud.
Stay on the line – Do not hang up until the dispatcher tells you it’s okay to do so.
- Provide the location – Clearly explain where the help is needed.
Explain what is wrong – Clearly state the type of emergency (e.g., fire, medical, crime).
Describe the type of help needed – Specify whether you need the fire department, police, or an ambulance.
Give your name and address – State your name and address loudly and clearly.
Answer all questions – Respond to any questions the dispatcher asks to help them understand the situation.
- Always stay calm and be ready to provide your location and a brief description of the emergency.
- When there is no emergency
- For animal-related issues (unless it’s a life-threatening situation)
- As a game or prank
- As a joke
- To practice or test the system
911 Basics: Teaching Children About 911
